We are proud of our practice team. Nonetheless, we recognise that problems may occasionally arise with the services we provide. Should you wish to make a complaint the following procedure will apply:
Please contact the Practice Manager by letter or telephone on 01296 423797. We will respond to your complaint in the following way:
- We will acknowledge your complaint within 3 working days
- We will give a written explanation within 10 working days
- We will offer you the opportunity to discuss your complaint with our Practice Manager
- If your complaint involves a doctor, we will offer you the opportunity to discuss the matter with the doctor involved, or with the doctor responsible for dealing with complaints (the senior partner)
- If, despite our efforts, you feel that your complaint has not been dealt with adequately, we will advise you on how to pursue matters further
- We welcome comments, suggestions and enquiries – these should be addressed to the Practice Manager, who will be happy to try and help.