We would like to request that all patients:
- Use the emergency service only in a genuine emergency
- Ask for a home visit only when the patient is unable to attend the surgery through illness or infirmity
- Always request repeat medication in writing or via Patient Access and allow us 48 hours to prepare the prescription
- Do not contact the surgery for results of tests for 7 days unless requested by the doctor
- Treat all staff with courtesy and respect at all times
- Keep your appointments, be punctual, and let us know as early as possible if your are unable to attend
- An appointment is for one person only
- Let us know when you change your name, address and telephone number
- Tell us about any complaints or misunderstanding as soon as possible to allow us to deal with them
- Let us know when we have done well